The Ultimate 10-Point Revops Audit Checklist for B2B SaaS Growth
How To-Guide30 min read·January 21, 2026

The Ultimate 10-Point Revops Audit Checklist for B2B SaaS Growth

Ricky Rubin

Ricky Rubin

Co-Founder & COO

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Uncover hidden revenue leaks with our comprehensive revops audit checklist. Boost pipeline velocity and conversion with actionable steps from Altior & Co.

You're hitting your MQL targets and your sales team reports a packed pipeline, yet you consistently miss revenue goals. Sound familiar? This gap between perception and reality is where millions in ARR are lost. A Forrester study reveals that companies with aligned revenue operations grow 19% faster and are 15% more profitable. The problem isn't a lack of effort; it's a lack of precision. Without a systematic way to measure what's actually happening across your go-to-market functions, you are flying blind.

This comprehensive revops audit checklist is your diagnostic toolkit. It moves beyond vanity metrics to expose the real constraints hiding in your funnel, from lead response times that kill deals on arrival to CRM data that renders your forecasts useless. We'll walk you through 10 critical audit points, providing clear benchmarks and a proven framework to turn insights into measurable revenue growth.

This is not a theoretical exercise. You will get actionable steps to:

  • Identify specific friction points in your lead-to-cash process.
  • Quantify the financial impact of process gaps and data decay.
  • Prioritise fixes based on potential revenue impact.

Instead of guessing where your engine is leaking, this checklist gives you a structured methodology to find the exact source of the problem and fix it. We will cover everything from lead routing and SLA compliance to forecasting accuracy and sales and marketing alignment, giving you a complete picture of your operational health. This guide is your first step toward building a predictable, efficient, and scalable revenue machine.

1. Lead Response Time & SLA Compliance

The first and most critical component of any RevOps audit checklist is scrutinising your lead response time and Service Level Agreement (SLA) compliance. This process measures the speed and consistency with which your sales team engages with inbound leads, comparing actual performance against established targets. Slow responses are silent revenue killers; every minute a new lead waits, their interest wanes, and the likelihood of them engaging with a competitor skyrockets.

This audit item is vital because it directly impacts conversion rates at the top of the funnel. A fast response time is often the first tangible impression a prospect has of your company’s efficiency and customer focus. For scale-ups, fixing this issue represents a quick win with outsized returns. For example, Wizata discovered a routing flaw where 40% of their inbound leads never received initial contact. By fixing the routing, they added €180,000 to their pipeline in just six weeks.

Why This Audit Matters

Speed-to-lead isn't just a vanity metric; it’s a direct predictor of pipeline health. Leads that are contacted within the first five minutes are dramatically more likely to convert. An audit uncovers hidden bottlenecks in your lead handoff process, such as manual routing delays, unclear ownership, or reps who are overloaded. It provides the data-backed proof needed to justify investments in automation and process optimisation.

Actionable Audit Steps & Tips

  • Timestamp Everything: Utilise CRM automation to create timestamps for key events: lead creation, assignment to a sales rep, and the first logged activity (call, email). The gap between creation and first touch is your response time.
  • Implement Round-Robin Routing: If leads are manually assigned or sit in a queue, bottlenecks are inevitable. Implement automated round-robin routing to distribute leads fairly and instantly, ensuring no lead goes cold.
  • Establish Realistic SLAs: Define clear, achievable SLAs. A common benchmark for inbound MQLs is a response within two hours, but this should be adjusted based on your team’s capacity and lead volume.
  • Build a Compliance Dashboard: Create a weekly dashboard in your CRM or BI tool that tracks average response time and SLA compliance percentage by rep and team. Review this with sales operations to identify trends and coach reps who are falling behind. For a deeper look, discover powerful automation workflows that can streamline this process.
  • Correlate Speed with Outcomes: Don’t just track speed; connect it to results. Analyse how response time impacts MQL-to-SQL conversion rates to build a business case for maintaining strict SLAs. Navatech proved this model, reducing their response time from 6 hours to 45 minutes and lifting same-day engagement from 12% to an impressive 58%.

2. Sales Cycle Length & Pipeline Velocity

The second crucial item on your revops audit checklist is a deep dive into your sales cycle length and pipeline velocity. This analysis measures the average time it takes for a deal to move from initial contact to a signed contract, identifying exactly where deals slow down and why. Many leadership teams operate on a perceived sales cycle length, but a data-driven audit often reveals a much longer, more costly reality.

Understanding your true sales cycle is foundational to predictable revenue forecasting and efficient resource allocation. Stalled deals not only delay revenue but also consume valuable sales resources that could be focused on higher-probability opportunities. For instance, an Altior audit of a fintech scale-up found their CRM reported a 120-day cycle, but the actual time was 150 days when stalled deals were included. By shortening it to 90 days, they lifted revenue by 18% in 12 months.

Why This Audit Matters

Sales cycle length is a direct indicator of your go-to-market efficiency. A lengthy or unpredictable cycle signals friction in your sales process, such as poor qualification, unclear value propositions, or an inability to navigate stakeholder approvals. An audit quantifies these delays, providing the business case for targeted coaching, process redesign, or collateral development. It moves the conversation from anecdotal "deals feel slow" to a data-backed diagnosis of specific bottlenecks.

Actionable Audit Steps & Tips

  • Define and Timestamp Stages: Establish crystal-clear definitions for each sales stage (e.g., SQL → Discovery → Proposal → Negotiation → Closed-Won). Use CRM workflow rules to automatically timestamp every stage transition to ensure data accuracy.
  • Segment Your Analysis: Avoid blending dissimilar deal types. Analyse cycle length by customer segment (SMB vs. Enterprise), product line, and lead source. A SaaS client discovered their mid-market deals averaged 180 days while SMB deals closed in 45; segmenting their process improved the blended cycle to 110 days.
  • Create a Pipeline Velocity Report: Build a monthly dashboard that charts the average days each deal spends in every stage. Flag deals that exceed twice the stage average for management intervention and review. This forms a core part of effective pipeline management.
  • Identify Rep Performance Gaps: Compare cycle length across individual sales reps. A startup with a five-person team found one rep closed deals in 65 days while another averaged 140. Coaching the slower rep on qualification saved the company an estimated €2.4M in extended sales costs annually.
  • Benchmark Against Industry Data: Compare your cycle length to industry benchmarks from sources like Gartner or Forrester. For B2B SaaS, a typical sales cycle is 60-120 days. A significant deviation highlights a critical area for operational improvement.

3. Conversion Rates & Funnel Health (MQL→SQL→Win)

The next crucial area in your RevOps audit checklist is a deep dive into your conversion rates and overall funnel health. This audit maps the entire journey from Marketing Qualified Lead (MQL) to Sales Qualified Lead (SQL) and ultimately to a closed-won deal. It’s about moving beyond surface-level metrics to quantify leakage at each stage and diagnose the root causes, whether they stem from poor qualification, ineffective follow-up, or misaligned sales playbooks.

A person points at a tablet displaying a colorful sales funnel graphic and 'FUNNEL HEALTH' text.

A person points at a tablet displaying a colorful sales funnel graphic and 'FUNNEL HEALTH' text.

This audit is vital because it exposes the often-invisible cracks where revenue disappears. A high MQL volume means little if those leads don't convert to pipeline. For example, a fintech client discovered their MQL-to-SQL conversion was a mere 12%, far below the 25% industry standard. The audit revealed a lack of clear qualification criteria and no SLA for SQL meetings. By implementing a strict qualification gate and a response SLA, they lifted their conversion to 31%, directly boosting qualified pipeline.

Why This Audit Matters

Analysing funnel transitions provides an objective truth about your go-to-market engine’s efficiency. It helps you distinguish between a lead generation problem, a sales process problem, and a product-market fit problem. Without this clarity, teams often misallocate resources, trying to generate more top-of-funnel leads when the real issue is a bottleneck further down. This part of the revops audit checklist provides the evidence needed to re-engineer processes, retrain teams, and align everyone on what a "good" lead truly looks like.

Actionable Audit Steps & Tips

  • Establish Unambiguous Definitions: Your entire funnel analysis depends on clear, universally understood stage definitions. For instance: MQL = form fill + lead score ≥40; SQL = sales-accepted and contacted within 2 hours. Understanding the precise distinction between marketing and sales-qualified leads is fundamental. For a deeper analysis, review this practical guide to MQL vs SQL: A Practical Guide to Smarter Lead Qualification.
  • Build a Cohort Analysis: Don’t look at your funnel as a single entity. Segment conversion rates by lead source (organic vs. paid), industry (fintech vs. manufacturing), and sales rep. This reveals hidden patterns, like a top-performing channel or a rep who needs coaching.
  • Create a Funnel Velocity Dashboard: Visualise your funnel monthly, tracking stage-to-stage conversion percentages. Set up alerts to flag any conversion drop greater than 15% compared to the three-month average, enabling proactive intervention.
  • Implement Rigorous Loss Analysis: Tag every lost opportunity with a specific, mandatory reason (e.g., no budget, lost to competitor, poor fit, no follow-up). Aggregate this data quarterly to identify systemic issues in your sales process or product positioning.
  • Validate Your Denominators: If your MQL-to-SQL conversion rate is alarmingly low, first verify that your MQL definition isn't polluted. Often, overly broad criteria can inflate the top of the funnel with unqualified leads, distorting the entire analysis.

4. Pipeline Coverage & Forecasting Accuracy

The fourth pillar of a comprehensive revops audit checklist is a rigorous analysis of your pipeline coverage and forecasting accuracy. This involves evaluating whether your current pipeline is large and healthy enough to meet future revenue targets and assessing how closely your sales forecasts align with actual results. An insufficient pipeline is a direct threat to growth, while inaccurate forecasting erodes trust with investors and leads to poor resource allocation.

This audit item is crucial for ensuring predictable revenue, a non-negotiable for any scale-up. It uncovers whether performance gaps stem from a lack of opportunities (a marketing problem) or an inability to close existing deals (a sales problem). For example, an Altior client at €9M ARR discovered their pipeline was only 1.8x their quota, far below the recommended 3x. The audit revealed lead generation had dropped 40% year-over-year due to expired content. Rebuilding their content programme added €400,000 to their pipeline in just eight weeks.

Why This Audit Matters

Pipeline coverage isn't just a number; it's your company's forward-looking insurance policy against missed targets. A healthy pipeline-to-quota ratio, typically cited by Gartner as 3x, provides the necessary buffer to account for deals that slip or are lost. An audit of this area provides the data needed to make critical GTM decisions: Do we need more top-of-funnel leads? Do we need better sales coaching? Or do we need to disqualify poor-fit deals earlier?

Actionable Audit Steps & Tips

  • Calculate Your Minimum Pipeline Coverage: Use a simple formula to set your baseline: Annual Quota ÷ (Average Deal Size × Average Win Rate) = Required Pipeline Value. This tells you the minimum viable pipeline your team needs to carry at all times.
  • Audit Forecast Accuracy: At the end of each quarter, compare the forecasted revenue from the beginning of the period to the actual closed-won amount. Do this by rep and by team. Any variance greater than 20% signals a problem with deal qualification, stage definitions, or sales process adherence.
  • Scrutinise Pipeline Health: Don't just look at the total value. A fintech scale-up forecasted €1.8M but closed €1.2M. An audit showed 35% of their pipeline was over 180 days old and stagnant. Implement a “pipeline hygiene” process to remove dead deals, improving their forecast accuracy from 67% to 91%.
  • Build a Weekly Pipeline Dashboard: Track total value, stage distribution, average deal age, and pipeline creation velocity. Set up alerts to flag any drop greater than 10% compared to the four-week average, allowing you to react before it impacts a future quarter.
  • Implement Pipeline Generation SLAs: Establish a minimum required pipeline value each rep must generate per quarter. If a rep falls behind, trigger a predefined playbook that could involve targeted outbound sequences, marketing support, or a BDR partnership to accelerate opportunity creation.

5. Sales Activity & Follow-Up Discipline

The next item in a comprehensive revops audit checklist is a deep dive into your team's sales activity and follow-up discipline. This audit examines the volume, type, and consistency of sales actions-calls, emails, meetings, and proposals-to verify that reps are executing defined playbooks. It’s about measuring not just effort, but the right kind of effort at the right time. While leaders often report 80% follow-up compliance, CRM data frequently shows the reality is closer to 25%.

This audit is crucial because high activity levels mean nothing if they aren’t focused on high-value selling tasks. It uncovers process friction, administrative burdens, and playbook deviations that silently drain revenue potential. For example, an audit of an €8M ARR SaaS company revealed reps spent only 2.1 hours per day on active selling. By restructuring calendars to reduce internal meetings and administrative tasks, the company freed up 1.5 hours per rep daily, lifting their pipeline by €320,000.

Why This Audit Matters

A sales activity audit moves your organisation beyond assumptions. Many leaders believe their teams are running a tight process, but the data often reveals a different story. One fintech startup discovered that only 15% of their leads ever received more than two follow-up attempts. An audit provides the quantitative proof needed to justify investments in sales engagement platforms, data entry automation, or coaching, connecting rep behaviour directly to revenue outcomes.

Actionable Audit Steps & Tips

  • Establish Revenue-Tied Activity Targets: Work backwards from your revenue goals. If you need 50 SQLs per month and 1 in every 12 dials converts, each rep needs to make 600 dials monthly, which translates to a clear target of 30 dials per day.
  • Automate Activity Tracking: Manual logging is a major source of friction and inaccurate data. Use your CRM or platforms like Outreach to automatically log calls, emails, and meetings. This reduces the administrative load on reps and ensures data integrity.
  • Build a Weekly Activity Dashboard: Create a dashboard by rep that tracks key metrics: calls made, emails sent, meetings booked, and proposals delivered. Flag any reps falling below 80% of their target for a supportive check-in to identify roadblocks.
  • Audit for Quality, Not Just Quantity: On a quarterly basis, sample 3-5 rep calls and review email threads. Assess the quality of their execution, focusing on discovery questions, objection handling, and adherence to messaging frameworks.
  • Correlate Activity to Outcomes: Plot activity volume (e.g., calls per rep) against performance (e.g., revenue per rep). If there's a weak correlation, it signals that sheer activity isn't the constraint. The issue may lie with lead quality, the sales playbook, or rep skill gaps.

6. CRM Data Quality & Hygiene

At the heart of any successful revenue engine lies clean, reliable data. An audit of your CRM data quality and hygiene is therefore a non-negotiable part of a comprehensive revops audit checklist. This step involves a deep dive into the accuracy, completeness, and consistency of your core records like contacts, companies, and deals. Inaccurate or messy data creates a domino effect of bad decisions, from misinformed sales forecasts to ineffective marketing campaigns.

A person is cleaning CRM data on a computer screen displaying a detailed spreadsheet.

A person is cleaning CRM data on a computer screen displaying a detailed spreadsheet.

Poor data hygiene directly undermines your ability to forecast, report, and personalise outreach. For instance, an Altior client discovered that 35% of their deals were missing a ‘close date’ field and 42% lacked a decision-maker contact. Simply implementing required fields and a bulk cleanup added €1.2M to their reportable pipeline. Similarly, a SaaS company found 22% duplicate contacts, which, once merged, revealed their true follow-up rate was 28% lower than previously thought.

Why This Audit Matters

Your CRM is the single source of truth for your entire go-to-market motion. When that truth is compromised by duplicates, incomplete fields, or inconsistent stage names, every other RevOps function suffers. An audit exposes these foundational weaknesses and provides a clear roadmap for remediation. It’s the difference between operating with a precise map versus navigating with a blurry, outdated one.

Actionable Audit Steps & Tips

  • Audit a Random Sample: Manually review a sample of 100 random CRM records. Check critical fields like email, phone, company, deal value, and close date for completeness and calculate the percentage of complete data for each field.
  • Systematise Deduplication: Use your CRM’s built-in tools (like HubSpot’s Data Quality Command Centre) to identify and merge duplicate records on a quarterly basis. To ensure your CRM data is accurate and efficient, your audit should examine the application of essential data cleansing techniques.
  • Enforce Disciplined Entry: Make only a few critical fields required on deal creation, such as value, stage, close date, and owner. This balances data integrity with sales efficiency, preventing user friction.
  • Implement Validation Rules: Configure your CRM to enforce data standards automatically. For example, set rules that the deal value must be greater than €5,000 or that the deal stage must match a predefined picklist.
  • Create a Data Quality Scorecard: Build a monthly dashboard that tracks key hygiene metrics like percentage of complete records, number of duplicates, and data entry time per rep. Sharing this fosters accountability and gamifies data cleanliness. A solid data foundation is a core component of a high-performing CRM strategy.

7. Lead Scoring & Qualification Criteria

A crucial part of any revops audit checklist is examining your lead scoring model and qualification criteria. This audit assesses the rules and logic that determine when a lead is "sales-ready," ensuring marketing and sales are perfectly aligned on lead quality. A misaligned or outdated scoring model sends unqualified leads to sales, wasting reps' time, deflating morale, and letting high-potential prospects slip through the cracks.

This audit is vital because it directly governs the efficiency of your entire sales engine. It stops sales reps from chasing low-fit leads and empowers them to focus their energy on prospects who are genuinely ready to buy. For example, one fintech scale-up realigned its MQL definition to only include target company profiles. While MQL volume dropped by 40%, their SQL conversion rate skyrocketed from 18% to 34%, proving that quality trumps quantity.

Why This Audit Matters

An effective lead scoring model is the bridge between marketing activities and sales outcomes. It translates prospect behaviour and demographic data into a clear, actionable signal of intent. Auditing your model uncovers flawed assumptions, such as over-valuing vanity metrics (like demo attendance alone) or under-valuing strong firmographic fit. As HubSpot's research has shown, companies that master lead scoring see a tangible lift in conversion rates because they engage the right leads at the right time.

Actionable Audit Steps & Tips

  • Start with Simple Explicit Scoring: Begin with firmographic data that your sales team values. Assign points based on attributes like job title (10 pts), company size (8 pts), and industry (7 pts). Use direct feedback from top-performing reps to set these initial weights.
  • Layer in Implicit Scoring Methodically: After collecting at least three months of data, add behavioural scores. For instance, an email click (2 pts) is more valuable than an email open (1 pt). Calibrate these weights by analysing which behaviours most frequently correlate with MQL-to-SQL conversions.
  • Calculate Conversion by Score Band: Segment your leads into score ranges (e.g., 0-20, 21-40, 41-60) and measure the SQL conversion rate for each band. This data will reveal the optimal MQL threshold, helping you adjust it based on performance, not guesswork.
  • Conduct Quarterly Scoring Reviews: Your ideal customer profile evolves. Set up a recurring quarterly meeting with sales and marketing leaders to review the model. Survey your top reps on which lead attributes they find most predictive of a successful deal and feed those insights back into the scoring logic.
  • A/B Test Your Scoring Models: Treat your scoring model like a campaign. Create a challenger model with different weighting and test it against your control model for a set period. Compare the SQL conversion rates and pipeline generated from each to definitively prove which model performs better.

8. Sales & Marketing Alignment & Handoff Process

A frequent source of pipeline leakage and internal friction is the handoff process between your marketing and sales teams. This part of your revops audit checklist inspects the effectiveness and efficiency of this critical transition, ensuring that valuable marketing-generated leads are accepted, actioned, and converted by sales. Misalignment here means wasted marketing spend, frustrated sales reps, and a leaky funnel that undermines growth.

This audit item is essential because it quantifies the quality of collaboration between two core revenue-generating functions. Without a clearly defined and mutually agreed-upon process, marketing may deliver leads that sales deems unqualified, leading to low acceptance rates and missed opportunities. For example, one Altior client had a sales acceptance rate of just 35%. By aligning the MQL definition, they improved acceptance to 78% and lifted their SQL rate from 16% to 29%.

Why This Audit Matters

A seamless handoff is the bedrock of a scalable revenue engine. It transforms the relationship between sales and marketing from one of contention to one of shared accountability. Auditing this process reveals the root causes of friction: ambiguous lead definitions, inconsistent SLAs, or a lack of a feedback loop. It provides the data needed to build a unified GTM strategy where both teams are working towards the same pipeline and revenue goals, not just hitting individual department KPIs.

Actionable Audit Steps & Tips

  • Document a Bilateral SLA: Create a clear, written agreement. Marketing commits to delivering a specific volume of leads meeting a defined quality threshold (the MQL definition). In return, sales commits to contacting these leads within a set timeframe and providing feedback on rejected MQLs.
  • Establish a Weekly Intake Review: Hold a short, tactical meeting each week with sales and marketing stakeholders to review leads that were rejected by sales. Analyse the reasons for rejection to refine MQL criteria and improve lead quality over time.
  • Create a Closed-Loop Feedback System: Ensure your CRM allows sales reps to easily mark MQLs as accepted or rejected, with mandatory fields for rejection reasons. This data is crucial for marketing to optimise campaigns and targeting. You can explore how to build a powerful sales and marketing alignment strategy with this approach.
  • Share a Unified Pipeline Dashboard: Give the marketing team visibility into the sales pipeline. This allows them to see how their campaigns are directly influencing SQL creation, opportunities, and closed-won revenue, proving their impact beyond lead generation.
  • Hold Monthly Alignment Meetings: Review key shared metrics like lead volume, MQL-to-SQL conversion rate, and sales acceptance percentage. Use this forum to discuss what’s working, identify bottlenecks, and strategically plan for the upcoming month. A fintech firm that implemented bi-weekly syncs saw its sales acceptance rate improve from 42% to 71% in just four weeks.

9. Aggregate Industry Benchmarks & Cross-Audit Metrics

The final component of a comprehensive RevOps audit checklist is the aggregation of industry benchmarks and cross-audit metrics. This step involves contextualising your internal performance data against established industry standards. Without this external reference, you are operating in a vacuum, making it difficult to determine whether your "good" is truly "great" or merely average. This process provides the objective thresholds needed to set ambitious yet achievable targets.

This audit item is vital because it transforms isolated data points into a strategic narrative. Knowing your MQL-to-SQL conversion rate is 15% is useful; knowing the industry benchmark for a B2B SaaS company is 10-12% tells you that you are outperforming peers and should focus optimisation efforts elsewhere. It gives founders and revenue leaders the confidence to double down on what works and the evidence to challenge underperforming areas.

Why This Audit Matters

Benchmarking provides the ultimate reality check, preventing complacency and highlighting true competitive advantages. It helps answer critical questions like, "Is our sales cycle too long?" or "Are we spending too much to acquire a customer?" An audit that includes this step gives your leadership team the external validation needed to justify strategic pivots, budget allocations, and technology investments, turning internal metrics into market-informed insights.

Actionable Audit Steps & Tips

  • Source Reputable Benchmarks: Gather data from trusted industry sources like ChartMogul, SaaStr, Forrester, or SaaS Capital. Focus on metrics relevant to your model, such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), pipeline velocity, and churn rates for B2B SaaS.
  • Segment by Go-to-Market Motion: Do not use generic benchmarks. Segment your comparisons based on your primary go-to-market motion (e.g., product-led vs. sales-led) and Average Contract Value (ACV). A high-ACV enterprise sales model will have vastly different benchmarks than a low-ACV, high-velocity model.
  • Create a "State of RevOps" Dashboard: Build a centralised dashboard that displays your key metrics alongside the relevant industry benchmark. For instance, show your LTV:CAC ratio (target > 3:1) or your sales cycle length (e.g., 84 days for mid-market SaaS).
  • Cross-Reference Audit Findings: Use benchmarks to prioritise findings from earlier in your audit. If your data hygiene audit (Item #2) revealed inconsistencies in lead source tracking, and your CAC is 25% above the benchmark, you have a clear, high-priority starting point.
  • Set Quarterly Performance Tiers: Define internal performance levels based on benchmarks: "Below Standard," "Meets Standard," and "Exceeds Standard." This gamifies performance and provides clear, objective goals for sales, marketing, and success teams.

10. Recommended RevOps Audit Playbook

The final item on our checklist isn't another siloed area to inspect; it’s the master blueprint for executing your entire RevOps audit. A structured playbook transforms the audit from a chaotic, ad-hoc investigation into an organised, sequential process. It ensures you tackle the most critical revenue levers first, build momentum with early wins, and methodically uncover interconnected issues across your entire go-to-market engine. This approach prevents analysis paralysis and focuses your resources on fixing the highest-impact revenue leaks.

For B2B SaaS scale-ups around the €8–10M ARR mark, a playbook provides a repeatable framework to diagnose and solve growth bottlenecks. It shifts the RevOps function from reactive firefighting to proactive, strategic optimisation. By following an ordered set of audits, you ensure foundational elements like data hygiene are solid before you attempt to analyse more complex areas like attribution, guaranteeing your conclusions are built on a bedrock of truth.

Why This Audit Matters

Without a playbook, a RevOps audit checklist can become overwhelming. Teams often jump straight to sexy topics like attribution modelling while ignoring the leaky plumbing in their lead management process. A playbook enforces discipline, starting with foundational systems and data, then moving up the value chain to funnel metrics and strategic insights. This methodical progression is crucial for building a scalable revenue machine where each component reliably supports the next. It’s the difference between randomly checking parts of an engine and conducting a full, systematic diagnostic.

Actionable Audit Steps & Tips

  • Phase 1: Foundational Data & Systems (Weeks 1-2): Start with CRM data hygiene and tool integrations. Audit for duplicates, incomplete records, and broken syncs. You cannot trust funnel metrics if the underlying data is flawed.
  • Phase 2: Lead Flow & Handoffs (Week 3): Move on to lead response times, routing logic, and SLA compliance. This is where the fastest revenue wins are often found. Analyse the journey from lead creation to the first meaningful sales touchpoint.
  • Phase 3: Funnel & Conversion Analysis (Week 4): With clean data and optimised lead flow, you can now trust your funnel metrics. Audit MQL-to-SQL, SQL-to-Opportunity, and Opportunity-to-Close conversion rates to identify the biggest drop-off points.
  • Phase 4: Attribution & Reporting (Week 5): Once the funnel is understood, investigate marketing and sales attribution. Are you accurately crediting the channels and campaigns driving revenue? Review dashboard accuracy and stakeholder accessibility.
  • Phase 5: Prioritisation & Remediation Plan (Week 6): Consolidate all findings into a prioritised action plan. Use an impact vs. effort matrix to decide what to fix first. Assign clear ownership and timelines for each initiative to ensure accountability and drive measurable results.

10-Point RevOps Audit Comparison

Audit AreaImplementation complexityResource requirementsExpected outcomesIdeal use casesKey advantages
Lead Response Time & SLA ComplianceLow–Medium — CRM automation requiredCRM timestamps, routing rules, comms integrations, ops timeFaster first contact; improved MQL→SQL conversion (15–25%)Scale-ups with high inbound volume; fixing routing bottlenecksQuick measurable lift; exposes routing and capacity issues
Sales Cycle Length & Pipeline VelocityMedium — requires stage discipline & analysisHistorical CRM stage data, analytics, sales ops timeShorter cycle; predictable forecasting; identify stall pointsDeals with long/variable cycles; enterprise or mixed-size salesReveals where deals stall; enables replication of fast reps
Conversion Rates & Funnel Health (MQL→SQL→Win)Medium — needs consistent definitions & cohortsClean historical data, cohort analysis, cross-team alignmentPinpoints leakage; large pipeline uplift potentialMarketing vs. sales performance diagnosis; funnel optimizationMost actionable metric for revenue leaks; clear improvement targets
Pipeline Coverage & Forecasting AccuracyMedium–High — needs probability models & governancePipeline data, stage probabilities, forecasting tools, opsEarly warning of shortfalls; improved forecast confidenceInvestor/board reporting; quota planning; seasonal forecastingLeading indicator of revenue; directs focus to gen vs. conversion
Sales Activity & Follow-Up DisciplineLow–Medium — tracking + coaching requiredActivity logging tools, sampling, coaching timeIncreased rep productivity; higher SQL generationTeams with erratic activity or low selling timeDirect visibility into execution; ties activity to outcomes
CRM Data Quality & HygieneMedium — labor-intensive but foundationalData cleanup tools, enrichment, governance, ops timeReliable metrics; fewer false positives; better targetingAny org relying on CRM metrics and forecastingFoundation for all other audits; enables accurate reporting
Lead Scoring & Qualification CriteriaMedium — modeling + calibration requiredScoring engine, 3–6 months of data, sales feedbackHigher SQL quality; fewer wasted rep hours; better forecastHigh lead volume and MQL disputes between marketing/salesAligns teams on quality; improves conversion without extra spend
Sales & Marketing Alignment & Handoff ProcessLow–Medium — process and culture workSLA definitions, meeting cadence, shared dashboardsHigher sales acceptance and SQLs; reduced finger-pointingOrganisations with handoff friction or misaligned metricsCreates accountability; improves conversion via coordination
Aggregate Industry Benchmarks & Cross-Audit MetricsLow — reference synthesisBenchmark sources, benchmarking report, segmentationContextual targets; faster prioritization of fixesComparative analysis, executive reporting, planningQuick reference for targets; aids realistic goal-setting
Recommended RevOps Audit PlaybookLow–Medium — process sequence to run auditsCross-functional time, templates, tools for each auditStructured remediation roadmap; quick wins followed by governanceStart-up/scale-up planning an audit (€8–10M ARR)Prioritized, repeatable approach; focuses on high-ROI fixes

From Checklist to Action: Your Revenue Growth Blueprint

You've just navigated a comprehensive revops audit checklist, moving systematically from lead response times and CRM data hygiene to the critical alignment between your sales and marketing teams. This journey is not merely about ticking boxes; it's about uncovering the operational truths that dictate your revenue trajectory. The real value of this audit lies in exposing the often-unseen gaps between what your team thinks is happening and what the data proves is actually happening.

Perhaps you discovered your lead response time isn't the 60 minutes you aimed for, but a reality closer to six hours, silently killing qualified leads. Or maybe your CRM, once a source of truth, is now littered with duplicate records and incomplete fields, making accurate forecasting an exercise in guesswork. These are not isolated problems; they are symptoms of a disconnected revenue engine. According to a HubSpot report, companies with strong Sales and Marketing alignment achieve 208% higher marketing revenue. Your audit has given you the map to bridge that gap.

Turning Insights into Measurable Momentum

An audit without a clear action plan is an academic exercise. The power of a thorough revops audit checklist is realised only when its findings are translated into a prioritised, time-bound, and accountable execution plan. Your next steps are to move from diagnosis to remediation, focusing on the highest-impact areas first.

  • Prioritise Ruthlessly: You cannot fix everything at once. Use a simple framework to score each identified issue based on its impact on revenue and the effort required to fix it. A leaky MQL-to-SQL handoff process (Item #8) causing a 15% lead drop-off is likely a higher priority than a minor data field inconsistency.
  • Assign Clear Ownership: Every action item needs a designated owner. Who is responsible for implementing the new lead routing rules? Who will oversee the CRM data cleanup project? Ambiguity is the enemy of progress.
  • Define Success Metrics and Timelines: Vague goals lead to vague results. Instead of "improve lead follow-up," set a specific target: "Increase follow-up compliance on MQLs from 40% to 75% within 30 days," as tracked in the CRM.

Key Takeaway: The goal is not just to fix problems but to build resilient systems. For instance, addressing poor CRM data (Item #6) isn't just a one-time cleanup. It's about establishing validation rules, mandatory fields, and automated enrichment processes to prevent data decay from happening again. This transforms a reactive fix into a proactive, scalable foundation for growth.

The Blueprint for Predictable Revenue

Systematically addressing the top three to five bottlenecks you've uncovered can have a compounding effect on your entire revenue funnel. Imagine the impact: correcting your lead routing to ensure a sub-5-minute response time can, as research from Drift shows, increase lead conversion rates by up to 10x. By simultaneously improving your sales cycle velocity (Item #2) and forecast accuracy (Item #4), you create a powerful flywheel effect.

This is the essence of modern Revenue Operations: it's not about isolated departmental fixes but about creating a single, cohesive, and data-driven system that predictably generates revenue. You've completed the audit. Now, the real work of building your growth engine begins. The checklist was the diagnostic tool; the action plan you create from it is your blueprint for scalable success.


Ready to turn your audit findings into a high-velocity growth plan? The Altior & Co. 6-Week Revenue Growth Sprint applies this exact diagnostic framework to build a customised blueprint for your business, delivering a 15-25% improvement in pipeline velocity within a single quarter. Book a discovery call to see how we build systems that amplify truth, not noise.

Ricky Rubin

Ricky Rubin

Co-Founder & COO

Co-Founder of Altior & Co. Revenue operations specialist focused on fixing the plumbing where growth breaks. IESE MBA.

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